Genre #1: Customer Reviews/Emails
- Purpose: To know if the product made a satisfied customer
- Primary audience: Company, they need to know how the customer reacts
- Context: What is or is not right with the product made, telling if the blueprints need changing or stay the same for the pools.
- Conventions: Good/Bad Reviews, Returns/Refunds, Returning/Leaving customers
- Content Included: Overall on how the Customers experience was
- Affordances: Discounts offered, thanking the customer
- Constraints: Bad reviews may lower business
Genre 2: PowerPoints
- Goals: For the Company to explain to customers what may need to be done
- Primary Audience: Workers
- Secondary audience: Customers, if the primary audience does not learn it can affect them.
- Context: How to improve the company or learn new things.
- Conventions: Improvements, Problems, Solutions, Customers, Partnerships
- Organization: Addressing a potential problem and lead to solutions
- Affordances: To improve the work of workers
- Constraints: They may not pay attention or listen.
Genre 3: How to's Videos
- Goals: To teach him what the Company was and how to do his job.
- Primary Audience: Steven Acuna
- Secondary Audience: Company/Customers
- Context: How to do his job, reach out to other departments for help
- Conventions: His Responsibilities, Pay, Other Departments
- Organization: Who the company is, when they were built, what they do, what he needs to do.
- Affordances: Allowing him to be a crucial part of the team
- Constraints: None
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